Hi there,
We both know chatbots are becoming essential to growth, and even more essential for providing great customer experiences.
But before you start researching them, I want to give you some context about this exciting new technology.
First, chatbots aren't going to solve all of your problems. They are tools that need to have specific workflows if you want to find them useful. And they should be optimized over time to derive long term value.
But what chatbots do offer is speed and scale.
They allow you to attract more prospects and better manage conversation volume from your existing customers. Customers get the timely response they need, while you're able to provide a 24/7 first class experience.
How do we know this? A lot of our thinking on automation and chatbot technology has been informed by conversations we've had with experts in the field over the last few years (as well as our own experiences).
We decided to share these insights with the industry.
Check out our report on the state of chatbots in 2020. (Hint: it will open your eyes)
Take a look and let's talk soon,
Liam
P.S. - If you haven't watched a demo yet, be sure to take a peek.
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